ServiceNow's customer chief called tokenmaxxing an AI hype cycle in the Observer last week. Not some startup founder flexing contrarian creds — the guy who runs their customer org telling everyone the wrong meter is running the show. Salesforce announced $2 per resolved issue last Wednesday. Same direction, different side of the negotiating table. Stop measuring how much work you did. Start measuring what actually got done. I've sat in enough procurement calls to know why nobody moves on t...