Genuine question for this group Been chewing on this one. we find out an account is leaving about two weeks before they cancel. By then it's a rescue, not a save. And our tools don't help catch it early. Product analytics only show what already happened, by the time usage actually drops, the customer has already decided to leave. The signals that come early aren't in the product at all, they are in the relationship: the champion goes quiet, same-day replies start taking a week, a stakeh...