Hey everyone, Like most of you, I absolutely despise calling customer service. Last week, I spent 45 minutes on hold with a brand just trying to get a simple refund, listening to awful hold music and getting passed between automated bots. As a software engineer, it hit me: companies spend millions building AI agents to exhaust us and protect their bottom line. Why shouldn’t consumers have their own AI shield? [ 1 , 2 ] I am working on a solo project to flip the script. The idea is simple:...