Software engineer, twelve years, most of it in healthcare systems. Moving from contract work to my own product, and the space I picked is document-heavy admin in medical practices: intake, prior auth, claims rework, records requests. The stuff that eats staff hours and has nothing to do with patient care. Instead of a landing page and a waitlist, the plan is to find one practice with a workflow that's genuinely awful, build the tool for free, let them keep it, and learn from watching it get us...