This is not a shortage of information. Every answer a department needs has usually been worked out already, by someone, in a meeting that happened. The problem is where it went. It went into chat threads, policy articles, document folders, meeting notes, email, calibration discussions, and individual memory. Seven places, none of which is searchable together, and the last of which walks out of the building at some point. What that costs is specific and recognizable. The same questions get ...